Privacy Policy
Your privacy matters to us. Learn how we protect and handle your information.
Introduction
Frenchy Food LTD ("we", "our", "us") operates the Frenchy Food mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
By using this App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
A) Information You Provide
When you place an order, we may collect:
- Full name
- Phone number
- Delivery address
- Optional order notes (e.g., instructions, description)
B) Order Information
We collect details related to your order, including:
- Items ordered
- Quantity
- Prices and totals
- Delivery details
C) Device / App Usage Data (Limited)
To improve the App and fix errors, we may collect limited technical information such as:
- App performance logs (crash reports)
- Basic device information (Android version, device model)
- Approximate usage data (non-sensitive)
We do not collect sensitive personal information such as bank card numbers through this App.
How We Use Your Information
We use your information to:
- Process and deliver your food order
- Contact you regarding order confirmation, delivery updates, or issues
- Provide customer support
- Improve the App, menu experience, and service quality
- Prevent fake orders and abuse (especially for COD orders)
Cash on Delivery (COD)
This App primarily supports Cash on Delivery (COD). For COD orders:
- We may call or message you to confirm the order
- We may cancel orders that cannot be confirmed
- We may limit COD for repeated fake/abusive activity
Data Sharing & Disclosure
We do not sell or rent your personal information.
We may share limited information only in the following cases:
A) Delivery Fulfillment
We share necessary details with our delivery staff/partners: Name, Phone number, Address, Order details
B) Legal Requirements
We may disclose information if required by law, regulation, or legal process.
C) Business Protection
We may disclose information to protect rights, safety, prevent fraud, or enforce our policies.
Data Retention
We retain your information only as long as necessary to:
- Complete and manage orders
- Handle disputes or customer support
- Meet legal and accounting obligations
When no longer needed, we securely delete or anonymize the data.
Data Security
We use reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of electronic storage or internet transmission is 100% secure, so we cannot guarantee absolute security.
Your Rights & Choices
You may:
- Request access to your stored information
- Request correction of your information
- Request deletion of your information
To request deletion, contact us using the details below.
Children's Privacy
This App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.
Permissions Used
The App may request the following permissions:
Internet Access
To load menus and process orders
Phone / Call Access (optional)
For customer support contact or order confirmation
If any permission is not required, you can deny it and continue using most app features.
Third-Party Services
The App may use third-party tools for crash reporting and analytics (if enabled). These services may collect limited technical information. They are governed by their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our official page. Continued use of the App means you accept the updated policy.
Contact Us
If you have any questions or requests related to this Privacy Policy, contact:
Frenchy Food LTD
Email:info@frenchyfood.online
Phone:+44 7476 62700
Address:402 Palatine Road, Manchester, England M22 4FZ
Last Updated: January 2026